YouTube, a dominant video sharing platform, has faced significant backlash from users in 2024, particularly concerning its user interface (UI) redesign. The new UI, rolled out in late February 2024, has been criticized for a layout that users find confusing and cluttered with ads, and for prioritizing YouTube recommendations over user preferences on desktop displays (Know Your Meme). Additionally, users have expressed frustration over YouTube's customer service, specifically concerning the inability to contact support directly and issues related to the handling of content moderation, including complaints about the spread of disinformation and offensive content (Complaints Board). These changes and issues have contributed to a wave of dissatisfaction among the platform's user base.
