Kickstarter, a popular crowdfunding platform, has been facing numerous complaints about project fulfillment and customer service. Users report significant delays and non-delivery of promised rewards from funded projects. The platform's policy puts the onus on project creators for fulfillment, leading to situations where backers have little recourse when projects fail or creators become unresponsive. Further, there have been incidents where backers feel misled by projects that turn out to be scams, with Kickstarter's vetting process being called into question​ (Better Business Bureau)​​



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